Step 10: An e-mail is sent for the escalation of unprocessed orders

⇐ Back to the previous step

Check successful - Continue to next step ⇒

Check:

  • Successfully send a test order > leave the order unprocessed for the waiting period > after the waiting period, an e-mail should have been sent to the stated address.

On the COMbox 24/7 system:

  • Enter a valid e-mail address for problem alerts in the appropriate field in the COMbox settings under "Order transmission > Escalation of unprocessed orders > Email addresses for escalation emails".
    escalation setting

⇐ Back to the previous step

Check successful - Continue to next step ⇒