If the problem persists despite the solution options, follow these steps:
- Gather the COMbox Connector logs (include the exact date/time of the error):
= C:\ProgramData\LexCom\COMbox-Connector\ > Compress the folder "log". - Activiate the pl24connect logging in the tab Configuration. You can then find the log in the indicated directory.
- Activate the Debug mode in ETKA/PET2: Press the key combination "Ctrl + Alt + D". This starts the Debug mode. Reproduce the error and note down the appropriate Debug messages.
- Gather COMbox Messenger logs (include the exact date/time of the error):
C:\Users\*current user name*\AppData\Roaming\COMboxMessenger > compress the logs. - For errors in the communication between COMbox and pl24connect, create a text file and rename it to "pl24Orders.log". Save this file in this directory:
C:\Program Files (x86)\COMbox-Connector\plugins\orderclient
Then, repeat the steps where the error occurs to receive a logging in this file. - Note down all actions done and send the information as well as the problem description and Customer ID to your responsible COMbox/ETKA/PET2/pl24connect support contact.
- For DMS problems, ask your DMS support contact for assistance.
- Contact your local ETKA/PET2 customer support.